Please Note
| To improve the security of this website, from 5th November 2025 the following measures will be enforced:
- Two-Factor Authentication (2FA) : After entering a valid username and the correct password, a verification code will be sent to the email address registered for your account (i.e. the one used for SIR update notifications). This code must be entered on the logon page to complete the sign-in process. The code is valid for 5 minutes. If you have concerns that the email address you have registered may not be suitable, then please contact the Helpdesk.
- Password Policy : When you next log on, you will be prompted to update your password to ensure that it complies with the Schneider Electric policy for password strengths, namely:
- Must be at least 10 characters in length
- Must include characters from at least 3 of these 4 groups: uppercase, lowercase, digits, symbols
- Dormant Accounts : If you have not logged on to your account in the last 180 days, your account will have been suspended and you will need to contact the Helpdesk.
If you have concerns or queries about any of these measures, or experience any problems logging on to the website, please contact the Helpdesk as follows:
- In Office Hours† :
- Main Phone: 0800 077 8326 ... choose Option 2 for "SCADA Operational Support"
- Alternative Phone: 07521 202 380 ... if there are any problems getting through on the 0800 number
- Email: iac.support@schneider-electric.com
- Out of Hours : Please use the phone number(s) provided in your support contract
| † Office Hours: | 08:30 to 16:30 (Mon-Thu), 08:30 to 15:30 (Fri)
Closed on public Bank Holidays, and from 25/Dec to 1/Jan inclusive |
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| Please contact our Customer Support team if you experience any problems logging |
| on to this web site, or if you have forgotten your user name and/or password. |
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