An E-mail Action forwards the alarm details in an e-mail. You can use this type of redirection to automatically contact the relevant person wherever they are able to pick up their e-mail messages.
You need to configure a separate E-mail Action for each different e-mail message that you want sent. Each e-mail message can be in plain text, or HyperText Markup Language (HTML) format, depending on the format that is supported by each recipient’s e-mail client.
In order to acknowledge an alarm by replying to the e-mail, the recipient's user account needs to have the security permissions needed to acknowledge the alarm. Additionally, if the user will be using an Original WebX client (rather than Virtual ViewX) to view and acknowledge the alarm, the user's account needs to have WebX access. If required, you can specify an Acknowledgment Keyword that must be present in the reply to the e-mail, in order for Geo SCADA Expert to acknowledge the alarm. You can also optionally specify that Geo SCADA Expert has to include a Hiding Keyword in the body of the e-mail; the recipient can then delete all, or part, of the Hiding Keyword from the body of their reply to the e-mail, in order for Geo SCADA Expert to acknowledge the alarm.
If an Alarm View has been configured for the item that has triggered the redirection action, you can optionally include a hyperlink to that Alarm View in the e-mail. If the recipient will be using an Original WebX client to do this, their user account needs to have WebX access. Using Virtual ViewX or Original WebX, the user selects the hyperlink and displays the Alarm View in a web browser. They can then use the Alarm View to manage the alarm and operate the system.
You can use an E-Mail Action to redirect alarms to an individual User, to every user in a User Group, or to the nominated individual on a User Roster. You can also use an E-Mail Action for Voicemail Redirection.
If your system uses Geo SCADA Expert's Geographical Location features, you can configure E-Mail Actions to redirect alarms based on the region with which the alarms are associated. With such a redirection setup, Geo SCADA Expert redirects the alarms to users that are in the same geographical region as the database item with which the alarm is associated (see Control Alarm Redirection by Geographical Region).