Redirecting Alarm Messages to Pagers or Mobile Phones Automatically

Geo SCADA Expert includes an Alarm Redirection feature that allows an alarm message to be sent automatically in the form of a pager message or SMS message (Alarm Redirection also supports e-mail and voice message alarm redirections). This means that when an alarm is raised for a database item, the alarm message can be shown in Geo SCADA Expert and sent to an engineer's pager or mobile phone, which is especially useful when there are engineers working remotely (off site).

In this section, we provide a brief overview of the configuration required to redirect a database item's alarms in the form of a pager message or SMS message. For more detailed information on Alarm Redirection, please refer to the sections listed under ‘Further Information’ at the end of this section.

To redirect a database item's alarms in the form of a pager message or SMS message, you need to:

1. Create and configure an Alarm Redirection Pager Action. The configuration of the Redirection Action includes the To, Pager Number, (Pager) Message, and Beep Code properties that you need to configure when sending a message manually (see Sending a Message Manually). The Pager Number and To properties associate the Alarm Redirection with a User account and one of its Pager Contact settings. The Pager Contact setting determines whether a pager message or an SMS message is sent (the Pager Service for the Pager Contact represents a pager protocol or the SMS protocol).
2. Configure the Redirection properties of the System, Group, or database item that is to have its alarms redirected in the form of a Pager message or SMS message. The Redirection properties need to associate the item's alarms with the Alarm Redirection Pager Action (you do this by selecting the Alarm Redirection Pager Action in the Action field on the Redirection tab of the relevant database item).
   

Further Information

Configuring and using the Alarm Redirection feature within Geo SCADA Expert: see Introduction to Alarm Redirection in the Geo SCADA Expert Guide to Alarm Redirection.

Introduction to the Pager Redirection Action: see Pager/SMS Redirection in the Geo SCADA Expert Guide to Alarm Redirection.

Procedure for configuring a Redirection Action: see Configure a Redirection Action in the Geo SCADA Expert Guide to Alarm Redirection.

Defining the properties for a pager or SMS message. (This is the message that Geo SCADA Expert will send automatically in response to an alarm trigger.): see Define the Pager Action Details in the Geo SCADA Expert Guide to Alarm Redirection.

Trip characters that can be used in pager messages (trip characters are specific to alarm messages that are automatically redirected, using a Pager Redirection Action): see Trip Sequences Supported by Redirection Actions in the Geo SCADA Expert Guide to Alarm Redirection.

Procedure for optionally configuring an Action Roster (to trigger redirection actions in a different order at different times): see Configure an Action Roster in the Geo SCADA Expert Guide to Alarm Redirection.

Procedure for optionally configuring an Action Calendar (to trigger different redirections on different types of day (such as a non-working day, or public holiday)): see Configure an Alarm Redirection Calendar in the Geo SCADA Expert Guide to Alarm Redirection.

Assigning the Redirection Action to a particular database item or Group: see Configure Alarm Redirections for an Item or Group in the Geo SCADA Expert Guide to Alarm Redirection.