Geo SCADA Expert

Stay Informed!
To stay informed about Geo SCADA Expert's New Product Releases and Security Notifications, please visit our Stay Informed! page and we'll keep you updated.
Software Download
Downloads are on a dedicated ClearSCADA Downloads page, click here to go there now!

Annual Maintenance Program

Full Support for Your Investment

The Service and Support annual maintenance program offers comprehensive support to ensure that our customers never experience a problem without a fast solution. Geo SCADA Expert is powerful, scalable and flexible, and so is our support.

Only 1 Level. You Get it All!

With Annual Service and Support, everyone gets all the available support features:

  • Full access to all product updates
  • Full access to the Technical Support department
  • Other inherent benefits

Maximise ROI. Your investment in Geo SCADA Expert will always be up-to-date with the continued enhancements and state-of-the-art technology that we bring to the enterprise software market.

Further details on Service and Support benefits

Software Updates

Following our product version policy, we aim to release major versions approximately every 6-12 months and monthly versions for most months as needed. A major version includes significant new features or capabilities. All Geo SCADA Expert Service and Support members are eligible for major and minor releases. 

Technical Support

Service and Support member status is tracked within the License Management system which is connected to the Technical Support ticket management system. When a member calls, they are immediately identified and provided full support. Contact information for this support is in the About box in ViewX, available in the Help menu.

How Support & Maintenance works

Service and Support is sold in fixed unit costs, with each license and option having a predetermined unit quantity associated to it. When the initial license is purchased this becomes the Anniversary Date and renewal period for subsequent years. If further licenses are purchased or a system is expanded then a standard support component is added to the purchase - the support component for new software is then pro-rated to the initial anniversary date at time of next renewal, so the anniversary date is consistent for all keys. The anniversary date will never change so long as you remain in the program. If your Service and Support program lapses and you would like to be reinstated into the program, the reinstatement is subject to a retroactive payment plus the upcoming year (356 days) of support. The retroactive period will not exceed three (3) calendar years.

For further information, questions or comments please email: OrdersTRSS@schneider-electric.com

Support Policy

Following each new version release, each version undergoes 3 years Active Maintenance.

Active Maintenance: All relevant bug fixes from the latest development branch are migrated onto the released version and provided as periodic Monthly Update releases. Monthly Update releases are fully supported.

Out of Support: This version is no longer supported. The support group will not investigate reported issues unless the person raising the issue indicates it is still a problem in a supported version.

The versions of ClearSCADA in support are as follows:

 
 
 
 
 
Initial Release Date
Version 83
Active Maintenance
until 20th October 2023
Version 81
Active Maintenance
until 20th December 2022
Version 80
Active Maintenance
until 12th December 2021
Version 79
Active Maintenance
until 30th April 2021
Version 78 

Out of Support  

Recommend upgrade 
to latest release
Version 77

Out of Support 

Recommend upgrade
to latest release
15 October 2020 Geo SCADA Expert 2020          
20 December 2019   Geo SCADA Expert 2019        
12 December 2018     ClearSCADA 2017 R3      
30 April 2018       ClearSCADA 2017 R2    
24 March 2017         [ClearSCADA 2017]  
16 February 2016           ClearSCADA 2015 R2

Software Download Links

Software Download
Geo SCADA Expert Downloads have now moved to a dedicated ClearSCADA Downloads page, click here to go there now!